FREQUENTLY ASKED QUESTIONS
We ship Internationally from our base in the UK.
Shipping fees quoted at the checkout are based upon the weight of the item(s) purchased, including the packaging said item(s) will be shipped in.
Please allow 1 day handling time for your order to be shipped. We ship Monday – Thursday.
Shipping on all orders includes tracking, and upon shipping your item, we will update PayPal with your tracking code, so that you can follow the progress of your purchase.
All sales are final. With specific regards to Luxe Lashes; for reasons of hygiene, returns or exchanges cannot be accepted. All items for sale on SophieShohet.com are quality checked before being dispatched, to ensure no damaged or faulty items are shipped.
Items of clothing, accessories or makeup will be marked as ‘new’ or ‘preloved’ accordingly. All preloved items will be photographed to show condition, though please bear in mind that these are ‘preloved’ items, so may have some signs of wear. In the unlikely instance of you receiving an item that you think may be damaged, please do email a photo to firstname.lastname@example.org and add ‘Damage’ in the subject line.
Please note, for Luxe Lashes, discrepancies may occur, so if the lashes differ from one another in regards to hair assignment, they are handmade and this does not constitute damaged items.
Damages from shipping, will need to be reviewed and we cannot guarantee this will resort to replacement or refund.
Our Luxe Lashes, including our lash packaging, are all handmade.
We use 100% natural mink hair that is cruelty-free and collected through the mink’s natural shedding process. The collected mink fibres are then sterilized to ensure they are completely safe for use.
Our lash band is a custom design and made using the finest and softest organic fibres, meaning that they are not only comfortable, but are better suited to the contour of the lash line.
We don’t retail our own glue, as for many people, the glue they use is based on personal preference.
Your Luxe Lashes are delicate, so always be gentle when handling them! ;-)
Applying your lashes is simple:
Still not sure? Watch this quick video guide.
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Glam Style Limited.